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   Shipping and Return Policy

Mail Orders – Austech Surveillance, 16 Runyon Road, Midland WA 6936. Phone : 1300 737 225 or Fax : 1300 737 115

Please remember to affix the correct postage to envelopes and to speed up the processing of your order, ensure you are sending it to our Post Office Box. 
Please allow three to four working days for your order to reach Austech Surveillance, longer if you are posting from outside Australia. 

Please note : When paying by credit card we require your home address if you wish the items to be posted to a PO Box Number. This is now a requirement by our bank due to increased fraud.
We will respect your privacy and your details will be held in a secure place at all times. If you do not wish to give out your home address you are welcome to pay by Bank Transfer. 

Austech Surveillance Guarantee to accept the return or exchange of products purchased from the Austech Surveillance Online Store or Mail Order catalogue, within 14 days if goods are damaged or if different to what was described. This is conditional to the goods being received by Austech Surveillance in the same condition as despatched. We will happily refund the full purchase price, less shipping/registration. This guarantee does not apply to bullion coin purchases or specially ordered products and is applicable to Website and Mail Orders only. 
If an order is for more than one product, and any of those products are sold out, a cheque or credit card refund to the value of the unavailable product/s will be sent within 30 days.

We reserve the right to charge a 20% Restocking Fee (Not applicable to Special or Backorders)
Austech Surveillance
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