What is Remote Support?
Remote support is when a technitian or support representative use tools and software to enable them to connect to a remote computer from their consoles via the internet and work directly on the remote system. The main focus for remote support is to be able to access the computer no matter where in the world it is located, although, this is not the only purpose. Remote support can also include file transfer, desktop sharing, file synchronization, commant line or guest accessibility.
What are the Benefits to Remote Support?
- Remote support tries to reduce help desk centres cost-issues and all transport related expenses are immediately decreased.
- It allows a technician or support representative to remotely access your computer right then and there.
- Technologies such as live chat, VoIP and desktop sharing enable direct intervention in the remote system
- Remote support technology allows immediate intervention