How do i change my user code?
To change your user code is simple. Locate our support page and click on the 'Alarm' drop down. Have a look through the different types of alarms until you find the specific alarm installed in your home or business. If you click on that alarm then you will open up a PDF version of your alarms user manual. Take a minute to read through the manual and it will show you a step by step guide on how to change your user code.
Can CCTV help combat employee theft?
CCTV is for sure a deterent when it comes to employee theft. If you employees know you are watching them, they are less likely to try and steal from you. In saying this, CCTV will not eliminate employee theft all together.
If i have an old analogue system am I able to upgrade it to a new IP one?
Of course! If you would like to do this it is best to give our team a call on 1300 737 225 so they can discuss with you the details.
Why does my alarm keep beeping?
When your alarm system starts beeping it is important to check to see if the red power light is also flashing. If so this is usually an indication that the back-up battery in your alarm panel requires replacing. This can be solved simply by a service call from one of our friendly technicians. If the red light is not also flashing it is best to give us a call on 1300 737 225 and one of our technicians can come out and take a look for you.
Why can't I connect to my CCTV system remotely using my mobile device?
In most cases, something has changed in your internet modem, or you have maybe changed service providers at the premises where the CCTV system resides. These changes will stop your ability to view your cameras remotely. To solve this, one of our service technicians would need to reconfigure your modem settings to allow the remote access to work again.